Use of the Online Shop
Our Online Shop can only be used by persons with capacity to contract who are over the age of 18.
Provided you are over the age of 18, our Website allows you convenient, quick, and easy access to our secure Online Shop. You can purchase our products via our Online Shop using a secure Visa or MasterCard transaction facility. Your credit card information is protected by the latest security mechanisms and will only be used by us in order to complete your transaction. We do not retain your credit card information.
All prices in the Online Shop are represented in New Zealand dollars and includes New Zealand goods and services tax. All prices are correct at time of publication; however we reserve the right to alter our prices for any reason at any time.
Payment for your order will be made on our Online Shop using the secure credit card payment portal hosted by our trusted provider DPS Ltd. Once your payment has been received by us, DPS will send us a response confirming your payment. All credit card transactions are processed in New Zealand. Some banks may charge an overseas transaction fee and/or foreign currency exchange fee for purchases outside of New Zealand.
Your order will be delivered to you via our trusted courier service provider, ensuring prompt and safe shipping. Shipping costs will vary throughout New Zealand.
To avoid disappointment, please ensure you supply us with your full and correct delivery address. We will not be held responsible if your order is not delivered because you have incorrectly entered your address details or have tried to receive delivery to a rural address.
Should you enter the wrong address details with your order we are not obliged to re-send your order to the correct address but may elect to do so (at our discretion) at your expense.
Wherever possible, we will ensure that your order is shipped within 48 hours, typically between 9.00am - 4.00pm.
As many of our products are made to order, for larger orders it is recommended that the customer contact Rotaform directly to ensure availability and confirm delivery time.
We take every effort to ensure the quality of our products and that your purchase arrives to you in perfect condition. To be eligible for a refund, you must contact us to cancel your order at least 4 business days before the date of delivery specified in your order. Unfortunately, we do not offer refunds once your order has been handed to our courier for delivery.
Our Online Shop uses a secure “Hosted Payment” page solution from ANZ to process your order(s). This enables you to see your card being authorised and debited in real time, all in a secure sockets layer (“SSL”) secure environment. The ANZ Hosted Payment page enables us to offer you a safe and speedy online shopping experience.
We are committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the SSL protocol. ANZ is also certified to be compliant with the Visa Account Information Security Program.
We will not pass on, sell or distribute your information to anyone else. If you choose to join our mailing list we will email you monthly with product news, upcoming promotions and general information. At any time you can unsubscribe from our mailing list by clicking on the unsubscribe icon on our emailed communication.
The material on our Website, the software, design, text and graphics comprised in the Website and the selection and layout of the Website are owned or licensed by us and protected by copyright law under the laws of New Zealand and International Copyright laws. No part or portion of our Website may be copied, sold or used in any manner without our prior written consent.
We will not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to (or inability to access) our Website. This includes viruses alleged to have been obtained from our Website, your use of (or reliance on) any of the information or materials available on our Website, regardless of the type of claim or the nature of the cause of action.
Professional Advice Disclaimer
The information contained on our Website has been prepared solely for the purpose of providing information about our products and is not intended to provide medical advice in any form. Nothing stated or posted on our Website (including our blog) is intended to be, and must not be taken to be, medical advice. We make no warranty of any kind, implied or express, as to the accuracy, completeness or appropriateness of the information contained on our Website for any purpose. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or content contained on our Website.
© 2016 Rotaform Plastics Limited. All Rights Reserved.